Terms and Conditions
Restful Haven Infant Sleep Consulting Services Agreement
1. Scope of Services
Sleep Coaching Philosophy & Personalization: Consultant will clearly convey their sleep coaching philosophy and methodology during the initial 15-minute complimentary meeting and within the coaching process. Every sleep plan is customized to align with the unique developmental needs of the child, while striving to ensure that the overall needs, values, and dynamic of the parent and family are carefully taken into consideration.
Package Includes: Consultant will provide one complimentary 15-minute initial call, one 60-minute initial intake call, detailed intake form, a customized written sleep plan, sleep logs, articles of support and 2- or 4-weeks services which include, follow-up email/messaging/video support.
Support Hours: Client communication will be Monday through Friday between [9:00 AM] and [5:00 PM MST]. Messages received outside these hours or on standard holidays will be returned the next business day.
Out-of-Scope: Services do not include in-person day or night care, hands-on babysitting, or medical advice.
2. Medical & Professional Disclaimer
Non-Medical Provider: Consultant is a certified infant sleep consultant, not a medical doctor, pediatrician, or licensed healthcare provider. Services do not constitute medical diagnosis, treatment, or advice.
Pediatric Clearance: Client agrees to consult their pediatrician before implementing any sleep training or night-weaning strategies, particularly if the child has underlying health conditions, growth concerns, or special needs.
3. Client Responsibilities & Safe Sleep Policy
Safe Sleep Compliance: Client agrees to strictly follow standard safe sleep practices (e.g., Canada.ca or Canadian Paediatric Society, place the infant to sleep on their back, on a firm, flat mattress, in a clear crib/bassinet free of loose blankets, pillows, bumpers, or stuffed animals. (www.caringforkids.cps.ca/handouts/pregnancy-and-babies/safe_sleep_for_babies)
Consistency, Sleep, Feeding Tracking: Client agrees to accurately track sleep/feed schedules as requested by the infant sleep consultant and implement agreed-upon strategies consistently for the duration of the chosen package.
Medical Emergencies: In the event of illness, fever, or medical emergency, Client will pause sleep training and immediately contact emergency services or their pediatrician.
4. Fees, Payment, and Refunds
Payment Terms: Full payment of $[outlined in package chosen] is required at the time of booking to secure your service package and consultation time.
Non-Refundable Policy: Due to the time dedicated to intake analysis, schedule planning, and reserve scheduling, all fees paid are 100% non-refundable once payment is received.
5. Conduct & Communication Policy (Abusive or Confrontational Behaviour)
Professional Boundaries: Consultant is dedicated to offering a compassionate, supportive, and professional environment. Client agrees to maintain respectful, civil, and professional communication at all times.
Zero-Tolerance Policy: Consultant reserves the right to terminate this agreement immediately—without prior notice, refund, or further obligation—if Client engages in hostile, abusive, aggressive, harassing, profane, or confrontational language or behaviour via email, call, or messaging platform
6. Attendance, Rescheduling, Missed Calls
Scheduled Calls: All phone and video consultations must be scheduled in advance with your consultant.
Rescheduling & Cancellation: Client must provide at least 24 hours’ notice to reschedule a scheduled phone or video call. Calls rescheduled with less than 24 hours' notice will be forfeited.
Tardiness & No-Shows:
Consultant will wait up to 10 minutes past the scheduled call start time. If Client fails to join or answer within 10 minutes, the call is deemed forfeited.
Forfeited calls cannot be made up or refunded, and will be deducted from the total package inclusions.
7. Client Engagement, Email Responsiveness, & Inactivity
Required Responsiveness: The effectiveness of sleep coaching relies on timely, continuous communication. Client agrees to respond to weekly check-in emails within 48 hours of receipt.
Consultant Absence Due to Client Unresponsiveness: If Client fails to respond to check-in emails or communications for five (5) consecutive business days, active coaching will be paused.
Inactivity & Expiration: If Client remains unresponsive for fourteen (14) consecutive calendar days, this agreement will automatically terminate due to abandonment. Unused calls, support days, or package components will be forfeited, and no refunds or credits will be issued. Re-engaging services after termination will require purchasing a new coaching package at current rates.
8. Pause of Services (Family Situations & Emergencies)
Mutually Agreed Pause: The parties recognize that unforeseen family circumstances (such as child illness, family emergency, major transition) may arise during the coaching period.
Pause Criteria & Terms: Active coaching may be paused once per contract for up to [e.g., 30 calendar days], provided that:
Client notifies Consultant in writing as soon as practical.
The pause is mutually agreed upon following a brief discussion between Client and Consultant.
Resuming Services: Services must resume within the agreed pause window. If Client does not contact Consultant to resume services before the pause period expires, the agreement will be deemed abandoned and remaining support time will be forfeited
9. No Guarantees & Outcomes
Variable Results: Client acknowledges that infant sleep outcomes depend heavily on parental consistency, infant temperament, environment, and developmental readiness. Consultant does not guarantee specific sleeping hours or continuous night sleeping.
10. Termination & Intellectual Property
Termination: Either party may terminate this agreement if terms are breached. Consultant reserves the right to terminate services without refund if Client refuses to maintain safe sleep practices.
Proprietary Materials: All customized plans, guides, and written materials provided remain the intellectual property of Restful Haven and consultant and are intended strictly for Client’s private household use.